Introduction

A S Plumbing Heating Design LTD operate this website to provide plumbing, heating and design

services. This Privacy Policy explains how we collect, use, disclose and protect personal data and your rights in relation to that data. By using our website or services you agree to the collection and use of information as described.

Personal data we collect

• Contact information: name, email address, telephone number, postal address.
• Service information: job details, property address, photographs, service history, appointment dates and notes you provide.

• Communications: messages, emails, recordings of calls (where you have given consent or where legally permitted).
• Technical and usage data: IP address, browser and device information, pages visited, referring/exit pages, search terms and cookies.

How we collect data

• Directly from you when you contact us, request a quote, book an appointment, complete forms, use live chat, or make a payment.
• Automatically through cookies and analytics when you use our website.
• From third parties (e.g., payment processors, contractors, credit reference agencies) where necessary for service delivery.

Purposes of processing and lawful basis We process personal data to:

• Provide and manage services, bookings and quotes (performance of a contract).
• Communicate with you about appointments, invoices, service updates (performance of a contract, legitimate interests).
• Process payments and prevent fraud (performance of a contract, legal obligation).
• Improve our website and services, analyse usage and monitor security (legitimate interests).
• Comply with legal and regulatory obligations (legal obligation).
• With your consent, send marketing communications (consent).

Marketing

We may send you marketing communications about our services if you have consented or where we have a legitimate interest and you have not opted out. You may opt out at any time by following the unsubscribe link in emails, contacting us, or changing your marketing preferences.

Cookies and tracking

We use cookies and similar technologies to operate the site, improve performance, and personalise content. Most browsers allow you to control cookies through settings; disabling cookies may affect site functionality. (contact us for more information if required).

Disclosure of data

We may share personal data with:

• Service providers and contractors (payment processors, IT providers, accountants, tradespeople) to provide services.
• Regulatory, enforcement or legal bodies if required by law or to protect our rights.
• Buyers or advisors in the event of a sale, merger or reorganisation of our business (where permitted).

Data security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration and destruction. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Data retention

We retain personal data only as long as necessary to fulfil the purposes outlined, to comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods: customer/service records — up to 7 years for tax and accounting purposes; marketing preferences — until you opt out.

Your rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Restrict or object to processing.
• Request portability of data you provided to us.
• Withdraw consent where processing is based on consent. To exercise these rights, contact us (see below). We may require verification and may refuse requests that are manifestly unfounded or legally exempt.

Children

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have such data, contact us to request deletion.

Changes to this policy

We may update this policy from time to time. We will post the revised policy on our website with an updated effective date.

Contact us

For questions, to exercise your rights, or to make a complaint, contact: A S Plumbing Heating Design LTD

Email: info@asplumbing.uk

Phone: +44 (0)722803989

Address: A S Plumbing Heating Design LTD, Dover House Farm (Rear Unit), Chain Lane, FY3 0DF